Jan 24, 2014
As college students settle back into class after their holiday break, a new study from leading qualitative research firm iModerate reveals that regardless of economic hardships and increasing tuition costs, the pursuit of associates/vocational and four-year college degrees continues to be highly valued among both students and their parents.
The insights I received from iModerate really brought our NPS program to life. While it was always highly-visible and important to key stakeholders it did not resonate as well with the majority of employees. The iModerate piece rounded out the NPS program and brought it to a place where it is now more valued, transparent and salient across the organization. Having the consumer’s voice and that context has helped us build business cases and impact operations in a way that has led to great success.
, Manager, Brand Strategy, NRG Energy
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