Nov 10, 2011
[excerpt] One former Jan Plan intern, Emma Harrington ’11, joined iModerate as a junior project manager in August. Two weeks later she was helping manage multiple projects. “It’s just keeping up the communications between the internal factions, what we need to do to keep the product rolling and on time,” Harrington said.
The insights I received from iModerate really brought our NPS program to life. While it was always highly-visible and important to key stakeholders it did not resonate as well with the majority of employees. The iModerate piece rounded out the NPS program and brought it to a place where it is now more valued, transparent and salient across the organization. Having the consumer’s voice and that context has helped us build business cases and impact operations in a way that has led to great success.
, Manager, Brand Strategy, NRG Energy
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