How Conversations Helped Showtime & Sun Products

How Conversations Helped Showtime & Sun Products

iModerate Author

May 12, 2011

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We are really lucky to work with clients who know the power of qualitative research, aren’t afraid to push the envelope and enjoy collaborating with us on customized approaches to get them where they want to go.

This month we have been lucky enough to showcase two of these examples through our session at the Technology Driven Market Research Event with Sun Products and via a Quirks article in the May issue which highlights our work with Showtime for Nurse Jackie. Both projects were a bit off the map, (which we love) and both came together in a way that allowed each organization to better understand their audience.

The Sun Products project was interesting in that our approach worked in tandem with, and functioned as an efficient alternative to, in-person ethnography. Sun wanted to get a sense of the Snuggle Exhilaration’s consumers’ personality and lifestyle. However the resources simply weren’t there to continue to meet with these people in their environment to get a snapshot of their lives. iModerate stepped in and helped Sun Products get that comprehensive view in just a few days by combining our one-on-one conversations with consumer uploaded photos. In the end, Sun got the same level of insights they did through in-person ethnographic research without the travel, expense and manpower commitment.

You can check out the presentation from the conference here.

The Quirks article details how Showtime utilized our one-on-one conversations as part of a hybrid research approach to better understand how viewers prefer to watch Nurse Jackie (which viewing platform, on demand/DVR/Linear) and what drives their preference(s). Specifically, iModerate was able to garner candid feedback surrounding platform benefits, drawbacks and the motivations behind platform switching. Moreover, the qualitative research made it possible to group viewers and allowed us to create five distinct personas based on a number of functional and emotional factors. We then crafted vignettes for each persona. These personas are known throughout the research group and provided the team with fun and accurate representations of their audience to refer back to.

In the end, it’s been a great start to the spring – two awesome clients, two fun projects and two nice examples of how customization combined with one-on-one conversations can go a long way.

iModerate Author

The insights I received from iModerate really brought our NPS program to life. While it was always highly-visible and important to key stakeholders it did not resonate as well with the majority of employees. The iModerate piece rounded out the NPS program and brought it to a place where it is now more valued, transparent and salient across the organization. Having the consumer’s voice and that context has helped us build business cases and impact operations in a way that has led to great success.

Adriana Smith, Manager, Brand Strategy, NRG Energy