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Best reads of 2015

Best reads of 2015

iModerate Author

Dec 11, 2015

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We wanted to share some of our top-10 favorite pieces, musings, and commentary from the past year. So dive in, deepen your knowledge on everything from customer experience to consumer language, get inspired for the year ahead, and have a good laugh along the way. Happy reading!

iModerate Author

The insights I received from iModerate really brought our NPS program to life. While it was always highly-visible and important to key stakeholders it did not resonate as well with the majority of employees. The iModerate piece rounded out the NPS program and brought it to a place where it is now more valued, transparent and salient across the organization. Having the consumer’s voice and that context has helped us build business cases and impact operations in a way that has led to great success.

Adriana Smith, Manager, Brand Strategy, NRG Energy